Course Description

Managing Critical Relationships

Available Modalities:

  • e-Training
    Next Sessions: Not Available in this Modality
  • Public-Classroom
    Next Sessions: Not Available in this Modality
  • On-Site
    Next Sessions: At Your Facility

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Delivery Method PDU Total Technical PMP/PgMp Leadership Strategy PMI RMP PMI SP PMI ACP PfMP PMI PBA
Instructor-Led Training 21 0 0 0 0 0 0 0 0
Delivery Method Instructor-Led Training
PDU Total 21
Technical PMP/PgMp 0
Leadership 0
Strategy 0
PfMP 0

Managing Critical Relationships provides delegates with the skills and tools necessary to master the intricacies of relationship management in the contemporary work context. It begins  by understanding the implications for teams and individuals that cooperate and those that don’t. It does so with a particular focus on identifying different types of stakeholders in critical relationships.  Based on this identification,  the stakeholders are analysed to determine their level of support and their most important issues, in order to create an engagement plan that is customised to each stakeholder’s needs.

Based on this foundation, the course then uses a blend of facilitated discussions, activities and case study exercises to help identify each delegate's primary and secondary communication styles and how to use conversational cues to better gauge the communication styles of others, all with the goal of promoting better dialogue around critical issues. This in turn helps the learner to determine common sources of conflict, avoid useless confrontations and employ a robust model for managing opposing ideas. Managing Critical Relationships concludes by giving participants the tools and concepts necessary to conduct successful negotiations in high-stress environments by exploring options, changing the frame and pushing thinking in order to uncover true “win-win” solutions.

  • Formulate an effective plan for managing stakeholder and customer relationships
  • Communicate effectively with others who have different communication styles 
  • Manage conflict and overcome obstacles in project relationships
  • Negotiate for mutual gain
  • Identifying Stakeholders in Relationships

    The Complex Environment and Implications for Project-Based Work

    Defining “Managing Stakeholder/Customer Relationships

    Defining Different Types of Stakeholders

  • Aligning Stakeholders

    Stakeholder Mapping

    Power/Interest Grid

    Stakeholder Alignment

    Preparing for Stakeholder Engagement

  • Communicating with Stakeholders

    Sources and Characteristics of Communication Styles 

    Perceptions of Communication Styles 

    Types of Questions 

    Listening Well 

    Engaging Others

    Communication Planning

  • Conflict Management

    Types of Conflict

    Sources of Conflict

    Conflict Management Styles

    Appropriate Uses of Conflict Management Styles

    Conflict Management Practices

  • Negotiating for Mutual Gain

    Defining Negotiation

    Different Framing Leads to Different Outcomes

    The Negotiation Process

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